Desert Lily Medical Aesthetics & Regen, LLC
Privacy Policy
Effective date: July 20, 2026
This Privacy Policy explains how Desert Lily Medical Aesthetics & Regen, LLC (“Desert Lily,” “we,” “us,” or “our”) collects, uses, protects, and retains information when you visit desertlilyaz.com, submit a website form, schedule an appointment, complete patient onboarding, or communicate with our medical practice. Desert Lily provides hormone optimization, medical weight loss, peptide therapy, wellness, regenerative, and aesthetic services.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact and identity information: name, email address, mobile phone number, mailing address, date of birth, and other identifiers you provide.
- Appointment and account information: requested service, appointment dates, scheduling preferences, billing or account status, and records of communications with our team.
- Patient information: health history, symptoms, medications, laboratory information, treatment information, photographs, and other information you choose to provide during onboarding or care. Protected health information is handled according to applicable healthcare privacy requirements and our Notice of Privacy Practices.
- Payment information: payment status and transaction details. Payment card information may be processed by our payment processor and is not stored directly on this website.
- Website and device information: IP address, browser and device type, referring pages, pages viewed, dates and times of visits, and interactions with website features.
- Communication records: emails, telephone calls, SMS/MMS messages, support inquiries, and consent or opt-out records.
2. How We Collect Information
We collect information directly from you through website contact forms, appointment scheduling forms, patient onboarding forms, telephone or text conversations, email, and in-person interactions. We also collect limited website and device information automatically through cookies and similar technologies.
3. How We Use Information
We use information to operate the practice and provide requested services, including to:
- respond to questions and requests;
- schedule, confirm, reschedule, and remind you about appointments;
- provide follow-up care instructions and other care-related communications;
- manage patient onboarding, accounts, billing, and payment notifications;
- maintain consent, communication, and opt-out records;
- protect the security and integrity of our website, systems, patients, and practice;
- improve our website, services, and patient experience;
- meet legal, regulatory, licensing, healthcare, and recordkeeping obligations; and
- send occasional promotional communications only when you have provided separate marketing consent.
4. SMS Opt-In and Mobile Information
You may choose to opt in to SMS communications through our website forms, appointment scheduling forms, or patient onboarding. Non-marketing SMS may include appointment confirmations, appointment reminders, follow-up care instructions, billing or account notifications, and responses to your inquiries. Promotional SMS, such as occasional special offers or service updates, is sent only when you separately consent to marketing messages.
SMS consent choices are optional, are not preselected, and are not a condition of purchasing services. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of that SMS program. Reply HELP for assistance, call or text 602-318-1577, or email [email protected].
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to subcontractors that support our services, such as customer service, scheduling, telecommunications, messaging, payment, and technology providers, solely to perform services for Desert Lily. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the text messaging services needed to deliver the SMS program.
5. Service Providers and Required Disclosures
We use carefully selected vendors to support scheduling, patient communications, website hosting, analytics, payments, information technology, customer service, and clinical operations. They may process only the information reasonably necessary to provide services to Desert Lily and are subject to contractual, confidentiality, or legal obligations as applicable. We may also disclose information when required by law, regulation, subpoena, court order, licensing authority, or to protect patients, the public, our rights, or the security of our systems. We do not sell personal information.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, local storage, and similar technologies to keep the site working, remember preferences, understand site traffic, measure performance, and protect against fraud or abuse. Some technologies may be provided by our website, scheduling, analytics, or advertising service providers. You can adjust cookie settings through your browser. Blocking certain cookies may affect website functionality.
7. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect information, including access controls, secure systems, workforce practices, and vendor oversight. No electronic system is completely secure, and we cannot guarantee absolute security. We retain information only as long as reasonably necessary for patient care, practice operations, consent and opt-out records, dispute resolution, and legal or regulatory requirements.
8. Your Privacy Choices and Rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information; ask questions about our information practices; withdraw marketing consent; or opt out of SMS by replying STOP. Some records may need to be retained for medical, billing, legal, or regulatory reasons. To submit a request, contact us using the information below. We may need to verify your identity before completing a request.
9. Healthcare Privacy
This website Privacy Policy is separate from Desert Lily’s HIPAA Notice of Privacy Practices, which describes how protected health information may be used and disclosed and how you may exercise rights regarding that information. A copy is available from the practice upon request. Please do not submit urgent or emergency medical information through general website forms, email, or SMS. Call 911 for emergencies.
10. Children’s Privacy
Our website and SMS program are intended for adults age 18 or older. We do not knowingly collect website or SMS opt-in information from children under 18. A parent or legal guardian should contact us if information was submitted by a minor.
11. External Links
Our website may link to external services. Their privacy practices are governed by their own policies, and Desert Lily is not responsible for their content or practices.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The effective date at the top identifies the latest revision. Material changes will be posted on this page.
13. Contact Us
Desert Lily Medical Aesthetics & Regen, LLC
711 E. Carefree Highway, Suite 140
Phoenix, Arizona 85085
Located inside Inferno Performance
Phone/Text: 602-318-1577
Email: [email protected]
Website: www.desertlilyaz.com
